Imprint Pilates

#gym #health #point_of_interest #establishment Horrible! Customer service from hell! Anita Ivic owner shouted neurotically and lied once confronted about her suspicious practice of obtaining credit card info over email. Needless to say she lost 2 potential clients and approx. $2,000/year of revenue:

After inquiring about pilates via email, Anita demanded credit card information via EMAIL: To confirm your appointment, we require your full names, emails and phone numbers and either a Visa or MasterCard on file with expiry date and CVV. .

We replied this is not a good idea and that we can pay in person, she called back and went on a rant how customers cancel all the time and how her time wasnt worth it unless payment is made upfront. She LIED that the email was only mean to indicate willingness to pay, and that she called over the phone to take the credit card information nowhere in the email was mentioned she would call, she only called once we said no to emailing the CC info.

She also claimed she is PCI-DSS complaint payment cards industry security standard, and section 4.2 of the standard explicitly prohibits the use of regular email for delivering CC info.

After finishing her rant, she hung up and 5 minutes later came another email with instructions, completely ignoring the whole debacle, pretending its business as usual.

Anita, you may have or may have not been in business for 9 years, but there are 3 lessons to learn: 1 Dont lie, especially when you yourself provide evidence against your lies, 2 Be polite and let your customers speak, and 3 You need to put effort to get paid, there are way too many pilates classes around for you to demand payment in advance.

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CamRate - HealthFitness
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Imprint Pilates
4 years ago

http://imprintpilates.com/ #gym #health #point_of_interest #establishment Horrible! Customer service from hell! Anita Ivic owner shouted neurotically and lied once confronted about her suspicious practice of obtaining credit card info over email. Needless to say she lost 2 potential clients and approx. $2,000/year of revenue:

After inquiring about pilates via email, Anita demanded credit card information via EMAIL: To confirm your appointment, we require your full names, emails and phone numbers and either a Visa or MasterCard on file with expiry date and CVV. .

We replied this is not a good idea and that we can pay in person, she called back and went on a rant how customers cancel all the time and how her time wasnt worth it unless payment is made upfront. She LIED that the email was only mean to indicate willingness to pay, and that she called over the phone to take the credit card information nowhere in the email was mentioned she would call, she only called once we said no to emailing the CC info.

She also claimed she is PCI-DSS complaint payment cards industry security standard, and section 4.2 of the standard explicitly prohibits the use of regular email for delivering CC info.

After finishing her rant, she hung up and 5 minutes later came another email with instructions, completely ignoring the whole debacle, pretending its business as usual.

Anita, you may have or may have not been in business for 9 years, but there are 3 lessons to learn: 1 Dont lie, especially when you yourself provide evidence against your lies, 2 Be polite and let your customers speak, and 3 You need to put effort to get paid, there are way too many pilates classes around for you to demand payment in advance.

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