Mattress Firm Concord East

? Klaus explained that sometimes the problem is with the pillow. I finally made it into the store yesterday 3/11/17 and after lying on the bed I had purchased Klaus was able to immediately identify the issue was physiological as in the bed I had purchased wasnt effectively supporting my hips and my ribcage. We then spent the next 20min where he did an excellent job of suggesting better beds to fix the problem of support until we narrowed it down so I had 2 great options to choose from which were both worlds better then the first bed I had originally purchased. He went above and beyond with my 2 toddlers shared some yummy chocolate from Germany! and worked to make sure I got a great refund from the exchange. The original salesperson who sold me the mattress back in December wasnt still there when I first called in Feb. perhaps because of the switch over from Sleepys? but Klaus was FAR AND ABOVE a much more informed and helpful salesperson. He clearly has a lot of knowledge regarding the human body and the things it needs during sleep, as well as the different mattress options to help provide the best sleep possible. I never felt he was trying to get me to buy the most expensive option, but instead was giving me all the options across the price spectrum and then gave me the space to let my body laying on the mattresses determine which was best. I have already recommended this store to family, go see them, and ask for Klaus!!!

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Mattress Firm Concord East
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Mattress Firm Concord East
3 years ago

https://stores.mattressfirm.com/nh/concord/mattress-stores-concord-nh-8785.html? Klaus explained that sometimes the problem is with the pillow. I finally made it into the store yesterday 3/11/17 and after lying on the bed I had purchased Klaus was able to immediately identify the issue was physiological as in the bed I had purchased wasnt effectively supporting my hips and my ribcage. We then spent the next 20min where he did an excellent job of suggesting better beds to fix the problem of support until we narrowed it down so I had 2 great options to choose from which were both worlds better then the first bed I had originally purchased. He went above and beyond with my 2 toddlers shared some yummy chocolate from Germany! and worked to make sure I got a great refund from the exchange. The original salesperson who sold me the mattress back in December wasnt still there when I first called in Feb. perhaps because of the switch over from Sleepys? but Klaus was FAR AND ABOVE a much more informed and helpful salesperson. He clearly has a lot of knowledge regarding the human body and the things it needs during sleep, as well as the different mattress options to help provide the best sleep possible. I never felt he was trying to get me to buy the most expensive option, but instead was giving me all the options across the price spectrum and then gave me the space to let my body laying on the mattresses determine which was best. I have already recommended this store to family, go see them, and ask for Klaus!!!

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