Keel Refinishing & Upholstery

#furniture_store #home_goods_store #store #point_of_interest #establishment I have heard great things about this place, so I called to ask if they offered pick up service. The gentleman on the phone immediately told me he was too backed up on refinishing. He did not offer me a time frame in which he would be able to take on my project nor he did not offer me any recommendations to any other refinishing shops. VERY unhelpful, VERY poor customer service. It is not business minded to tell your customers that you can not help them, and offer no alternative solutions. Honestly, if he had just said, hey Im busy and cannot take on your project now, but I can in 2 weeks THAT WOULD HAVE BEEN FINE. Show me that you are making an effort to service me, and I will give you my business. But he did not so I will GLADLY take my business somewhere that cares about their customers. If this place is still open in 6 month, Ill be amazed.

Helpful?
Keel Refinishing & Upholstery
Stats Overview
5.0 (1 Rate)
5
100%
rates
4
0%
rates
3
0%
rates
2
0%
rates
1
0%
rates
Add Your Rate:
Reviews (1):
Keel Refinishing & Upholstery
4 years ago

#furniture_store #home_goods_store #store #point_of_interest #establishment I have heard great things about this place, so I called to ask if they offered pick up service. The gentleman on the phone immediately told me he was too backed up on refinishing. He did not offer me a time frame in which he would be able to take on my project nor he did not offer me any recommendations to any other refinishing shops. VERY unhelpful, VERY poor customer service. It is not business minded to tell your customers that you can not help them, and offer no alternative solutions. Honestly, if he had just said, hey Im busy and cannot take on your project now, but I can in 2 weeks THAT WOULD HAVE BEEN FINE. Show me that you are making an effort to service me, and I will give you my business. But he did not so I will GLADLY take my business somewhere that cares about their customers. If this place is still open in 6 month, Ill be amazed.

Reply‚óŹ
Helpful?
User Image