Sofology - Nottingham

#furniture_store #home_goods_store #store #point_of_interest #establishment Bought two sofas from them, one being a sofa bed which was not in the store. When it was delivered and we sat on it it felt like there was hardly any support and the cushions would slip away from you when you sit on it.

Phoned sofaworks and they sent someone round who informed me that the issues i had were expected for a sofa bed and there was nothing that could be done.

He suggested i speak to the store and see if they can help resolve my issue as i saw under seat supports I could buy to help alleviate my issues.

I tried calling the store many times and left numerous messages with reception, none of which were returned. It was clear to me that iwas just being avoided.

We rarely use the sofa bed and noticed that parts of it were broken and the bed material had been punctured by one of the supporting rods. We raised an issue with online support and havent heard anything back from that either.

Overall not the quality you would expect considering how much we paid. Also after sales care is absolutely abismal. Very disappointing.

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Sofology - Nottingham
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Sofology - Nottingham
4 years ago

http://www.sofology.co.uk/?utm_source=google&utm_medium=organic&utm_content=Nottingham&utm_campaign=gplaces #furniture_store #home_goods_store #store #point_of_interest #establishment Bought two sofas from them, one being a sofa bed which was not in the store. When it was delivered and we sat on it it felt like there was hardly any support and the cushions would slip away from you when you sit on it.

Phoned sofaworks and they sent someone round who informed me that the issues i had were expected for a sofa bed and there was nothing that could be done.

He suggested i speak to the store and see if they can help resolve my issue as i saw under seat supports I could buy to help alleviate my issues.

I tried calling the store many times and left numerous messages with reception, none of which were returned. It was clear to me that iwas just being avoided.

We rarely use the sofa bed and noticed that parts of it were broken and the bed material had been punctured by one of the supporting rods. We raised an issue with online support and havent heard anything back from that either.

Overall not the quality you would expect considering how much we paid. Also after sales care is absolutely abismal. Very disappointing.

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