The Pack Italian Restaurant, Belthorn

#meal_takeaway #bar #restaurant #food #point_of_interest #establishment One bar tender I found a bit miserable which is a shame for a beautiful new venue to be let down by a lackluster face. Im no smile police but I expect attentive at a minimum. It was Mothers day, when I arrived I asked what was on the specials board because it was not immediately visible to look at myself, the barman looked put out he could have just pointed me in the direction or pulled out a copy.

He served my mothers gin in a massive cocktail gin glass with ice that she had not been asked if she wanted. She asked if the glass could be swapped and he looked aggravated.

They also messed up my mothers food order missing off an item. My mother asked for some discount on the bill for not being able to eat what she had ordered and they declined. My mother was told she was being awkward from the moment she came in because of the gin incident.

Food is ok, waiter service was ok. Not all staff were a let down most are pleasant. That was the second time we arranged to visit the pack with 15+ guests, I dont think we will arrange to go there again after that experience.

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The Pack Italian Restaurant, Belthorn
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The Pack Italian Restaurant, Belthorn
3 years ago

https://thepackbelthorn.co.uk/ #meal_takeaway #bar #restaurant #food #point_of_interest #establishment One bar tender I found a bit miserable which is a shame for a beautiful new venue to be let down by a lackluster face. Im no smile police but I expect attentive at a minimum. It was Mothers day, when I arrived I asked what was on the specials board because it was not immediately visible to look at myself, the barman looked put out he could have just pointed me in the direction or pulled out a copy.

He served my mothers gin in a massive cocktail gin glass with ice that she had not been asked if she wanted. She asked if the glass could be swapped and he looked aggravated.

They also messed up my mothers food order missing off an item. My mother asked for some discount on the bill for not being able to eat what she had ordered and they declined. My mother was told she was being awkward from the moment she came in because of the gin incident.

Food is ok, waiter service was ok. Not all staff were a let down most are pleasant. That was the second time we arranged to visit the pack with 15+ guests, I dont think we will arrange to go there again after that experience.

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