The Original Bedstead Company - Kings Road

#lodging #furniture_store #home_goods_store #store #point_of_interest #establishment Order from this company at your peril. This is my first time ever writing a Google review but I felt compelled to after having such a bad experience ordering from the Original Bedstead Company. I ordered two twin beds for our spare room from them. It states on their website that the beds come unassembled fine, however, at no point in the ordering process is there any question of would you like your beds assembled and this is how much we charge which would have been helpful. I received an e-mail shortly after placing my order noting the beds would be delivered the following day great!, so immediately responded asking for them to be assembled please and asking how much this would cost. No one responded to my e-mail, the beds were delivered I was not at home at the time and the delivery man did not even offer to carry them upstairs. I e-mailed asking if they could please return to assemble the beds, as requested, and I was told that they could arrange this if I paid an additional 80 for another delivery man to come out. I did not feel I should cover such a high additional charge having already paid for delivery as no one had even responded to my request for them to assemble the beds. After some frustrating back and forth asking them to reconsider, I got precisely nowhere and have now ended up paying for someone to assemble the beds myself. In summary, the beds from this company are cheaper but you get what you pay for in terms of service if something does not go to plan. Would recommend ordering from Button & Sprung who we ordered another bed from, who assemble your bed as standard and whose customer service is brilliant.

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The Original Bedstead Company - Kings Road
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The Original Bedstead Company - Kings Road
2 years ago

http://www.obc-uk.net/ #lodging #furniture_store #home_goods_store #store #point_of_interest #establishment Order from this company at your peril. This is my first time ever writing a Google review but I felt compelled to after having such a bad experience ordering from the Original Bedstead Company. I ordered two twin beds for our spare room from them. It states on their website that the beds come unassembled fine, however, at no point in the ordering process is there any question of would you like your beds assembled and this is how much we charge which would have been helpful. I received an e-mail shortly after placing my order noting the beds would be delivered the following day great!, so immediately responded asking for them to be assembled please and asking how much this would cost. No one responded to my e-mail, the beds were delivered I was not at home at the time and the delivery man did not even offer to carry them upstairs. I e-mailed asking if they could please return to assemble the beds, as requested, and I was told that they could arrange this if I paid an additional 80 for another delivery man to come out. I did not feel I should cover such a high additional charge having already paid for delivery as no one had even responded to my request for them to assemble the beds. After some frustrating back and forth asking them to reconsider, I got precisely nowhere and have now ended up paying for someone to assemble the beds myself. In summary, the beds from this company are cheaper but you get what you pay for in terms of service if something does not go to plan. Would recommend ordering from Button & Sprung who we ordered another bed from, who assemble your bed as standard and whose customer service is brilliant.

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