Rockinshots Espresso

#cafe #food #store #point_of_interest #establishment Hands down - the worst customer service that Ive ever experienced from a coffee shop. A friend had purchased me a drink but put cream and sugar in the coffee which I didnt want, so I walked across the road I work at Spectrum across the street and asked if I could replace the Americano. I hadnt drank from the cup, and I didnt want to keep the drink.

Short answer: no.

I was a little taken aback at such abruptness - but she said shed have to charge me for another drink cause they dont Give coffee away - thats not how business works.

Thank you for explaining to me how business works, woman at Rockinshots Expresso. You do have some fundamentals down, though considering your customer base and what kind of service you have are also immensely important.

I let her know that I didnt want to keep the old coffee, I just wanted to replace it. I also threw in the tidbit about my friend who had just tipped her 3 bucks...
Well, its not my fault and I cant just give out free coffee

Got it. I can tell this isnt going anywhere. I walked away, but will definitely make sure that the 120 people working at Spectrum know that you are clueless.

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Rockinshots Espresso
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CamRate - FoodDrink
Original Reviewer
Rockinshots Espresso
3 years ago

#cafe #food #store #point_of_interest #establishment Hands down - the worst customer service that Ive ever experienced from a coffee shop. A friend had purchased me a drink but put cream and sugar in the coffee which I didnt want, so I walked across the road I work at Spectrum across the street and asked if I could replace the Americano. I hadnt drank from the cup, and I didnt want to keep the drink.

Short answer: no.

I was a little taken aback at such abruptness - but she said shed have to charge me for another drink cause they dont Give coffee away - thats not how business works.

Thank you for explaining to me how business works, woman at Rockinshots Expresso. You do have some fundamentals down, though considering your customer base and what kind of service you have are also immensely important.

I let her know that I didnt want to keep the old coffee, I just wanted to replace it. I also threw in the tidbit about my friend who had just tipped her 3 bucks...
Well, its not my fault and I cant just give out free coffee

Got it. I can tell this isnt going anywhere. I walked away, but will definitely make sure that the 120 people working at Spectrum know that you are clueless.

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