Pedros Kendal

#bar #restaurant #food #point_of_interest #establishment Wasnt too busy on a Thursday evening in January however was asked to wait at the bar to have drinks until a table was ready. When we declined to order drinks at the bar and would wait for table, an empty table was given to us immediately. Lovely atmosphere and food. Great background music. Tapas style which we ordered about 2 dishes each and shared 3 women. However, when my friend stated she didnt like the sweet potato fries, the waitress Asked if shed ever eaten them before to which my friend said yes and these werent to her liking. They still charged us 3 for a dish we didnt eat and again implied that she didnt know what sweet potato fries taste like and the member of staffs response was that she thought they tasted fine. Usually if a customer doesnt even eat the dish and sends it back its taken off the bill. Very strange customer service all for the sake of 3. We even tipped the service not realising they hadnt taken the fries off the bill which I now regret. As nice as it was a lot of other places Ive eaten have the same type of food and better customer service. For a small town its a nice place but wouldnt work in London as youd go somewhere else where they dont get defensive about 3 fries.

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Pedros Kendal
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Pedros Kendal
4 years ago

http://www.pedrosrestaurants.co.uk/ #bar #restaurant #food #point_of_interest #establishment Wasnt too busy on a Thursday evening in January however was asked to wait at the bar to have drinks until a table was ready. When we declined to order drinks at the bar and would wait for table, an empty table was given to us immediately. Lovely atmosphere and food. Great background music. Tapas style which we ordered about 2 dishes each and shared 3 women. However, when my friend stated she didnt like the sweet potato fries, the waitress Asked if shed ever eaten them before to which my friend said yes and these werent to her liking. They still charged us 3 for a dish we didnt eat and again implied that she didnt know what sweet potato fries taste like and the member of staffs response was that she thought they tasted fine. Usually if a customer doesnt even eat the dish and sends it back its taken off the bill. Very strange customer service all for the sake of 3. We even tipped the service not realising they hadnt taken the fries off the bill which I now regret. As nice as it was a lot of other places Ive eaten have the same type of food and better customer service. For a small town its a nice place but wouldnt work in London as youd go somewhere else where they dont get defensive about 3 fries.

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